Do you want to save money, time and stress? That's what customer service is for!
This past week, there have been two instances when I needed to contact customer service.
I could have just shrugged it off but I spent $23.99 on a bottle, I could at least try to figure out why it looked different. I emailed them asking about the difference between the old one and new one, and they responded IMMEDIATELY, to let me know that the shade of the serum can change depending on the season. They asked me if I wanted the old one and they said they would send me replacement serums right away - I don't even have to return the ones I received. How amazing is that? Great products and great customer service? I'm a customer for life.
At first I was speaking with a rep with an accent, I'm pretty sure this person was in a different country since they were just reading scripts to me and it didn't seem as though they understood me. After explaining why I called, she put me on hold and transferred me to someone else. I'm not sure what happened but all of a sudden I was receiving attentive and perfect service from someone, probably in the US and at a supervisor level. We were talking for almost 45 minutes and she was able to waive all the fees for me. She even called me the next day to make sure everything was straightened out!
What I learned...
Dealing with customer service has always been a pain for me. I'm usually given the run around but it's ALWAYS worth it to try to save yourself money. I'm getting $45 worth of free products from Swedish Skin and I'm getting credited almost $400 back to my account for Sprint. Life is goooood :)
Any customer service horror stories or times when you've received awesome service?